Refund Policy
Effective Date: January 1st, 2025
At LYD Stores, customer satisfaction is our priority. We strive to ensure that your grocery orders are delivered fresh, complete, and in excellent condition. If something isn’t right, we’re here to help.
Refunds are available under the following circumstances:
You received damaged or spoiled products
You received incorrect items that differ from your order
Products are missing from your confirmed delivery
Items are expired at the time of delivery
Due to the nature of grocery products, we cannot offer refunds or returns on:
Perishable goods (e.g., fruits, vegetables, dairy, meat) unless damaged or spoiled at delivery
Products opened or consumed after delivery
Items not reported within the eligible window (see below)
To be eligible for a refund, you must:
Report the issue within 24 hours of receiving your order
Provide your order number and clear photos of the item(s) in question
Submit your request via our app or by emailing contact@lydstores.com
Once we receive and verify your request:
Approved refunds will be issued to your original payment method
Refunds may take 3–7 business days to appear, depending on your bank or provider
In some cases, store credit may be offered as an alternative
Orders can be canceled only before they are processed for delivery
Once an order is out for delivery, it cannot be canceled or refunded unless it qualifies under our refund conditions
For refund inquiries, please reach out to:
📧 contact@lydstores.com
📞 +2348189661011
LYD Stores reserves the right to refuse refunds that do not meet this policy or in cases of suspected abuse.
