PRIVACY AND REFUND POLICY
Privacy Policy
1. Introduction
This Privacy Policy governs the manner in which LYD STORES collects, uses,
maintains, processes and discloses information collected from users of the LYD
STORES website or mobile applications. This Privacy Policy applies to the Site and all
products and services offered by the Company. It sets out what we do with your
personal data and how we keep it secure and explains the rights that you have in
relation to your personal data

2. The Data We Collect About You?
Personal data means any information that can be used to identify directly or
indirectly a specific individual. We collect your personal data in order to provide
tailored products and services and in order to analyze and continually improve our
products and services. We may collect, use, store and transfer different kinds of
personal data for marketing and personal data optimization purposes. LYD STORES
also uses Google Digital Marketing to propose targeted offers for certain products and
services to our customers.
You provide us with your personal data when you register your personal details on
our website and mobile platforms and transact with the same.
The personal data we collect includes:
a. Information you provide to us: We receive and store the information you
provide to us, including your identity data, contact data, biometric data,
delivery address, and financial data. These types of personal data may include:
contact details (such as your name, postal addresses, phone numbers, and
email addresses), demographic information (such as your date of birth, age or
age range, and gender), online registration information (such as your
password and other authentication information), payment information (such
as your credit card information and billing address), information provided as 

part of online questionnaires (such as responses to any customer satisfaction
surveys or market research), competition entries/submissions, and in certain
cases, your marketing preferences.
b. Information we automatically collect/generate or obtain from third
parties: We automatically collect and store certain types of information
regarding your use of LYD STORE’s website or mobile application, including
information about your searches, views, and purchases. In addition, we may
receive information about you from third parties, including our carriers,
payment service providers, merchants/brands, and advertising service
providers. These types of personal data may relate to your device (such as your
PC, tablet, or other mobile device), your use of our websites (as well as certain
third-party websites with whom we have partnered), and/or your personal
preferences, interests, or geographic location. Examples of these types of
information include: name and age (or predicted age range), information about
your device, operating system, browser and IP address, unique identifiers
associated with your device, details of web pages that you have visited, which
products you have looked at online (including information about products you
have searched for or viewed, purchased or added to an online shopping
basket), how long you spend on certain areas of a website or app together with

the date and time of your visit/usage, personal data contained within user-
generated content (such as blogs and social media postings), social media

username or ID, and social media profile photo and other social media profile
information (such as the number of followers).
3. Options Available To Users:
a. Users may choose to visit our Site anonymously. We will collect personal
identification information from Users only if they voluntarily submit such
information to us. Users can always refuse to supply personal identification

information, except that it may prevent them from engaging in certain Site-
related activities.

b. We strive to provide you with choices regarding the Personal Data that you
provide to us. Where required by law, if you wish to have your Personal Data
used by LYD STORES to provide you with a personalized experience/targeted
advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by
LYD STORE’s representatives. If you decide that you no longer wish to benefit
from this personalization, you can opt-out or adjust your preferences at any
time by closing your account or by sending an email to email address provided
at the end of our newsletters and adverts. You can close your account by
clicking on this link and following the instructions. Once your account is closed,
all products and services that you access through your account will no longer
be available.
4. Web Browser Cookies
a. Our Site may use "cookies" to enhance User experience. Users' web browsers
place cookies on their hard drive for record-keeping purposes and sometimes
to track information about them. A cookie is a small file of letters and numbers
that we put on your computer, mobile phone or tablet if you agree. Cookies
allow us to distinguish you from other users of our website and mobile
applications, which helps us to provide you with an enhanced browsing
experience. Users may choose to set their web browser to refuse cookies or to
alert them when cookies are being sent. If they do so, note that some parts of
the Site may not function properly.
5. How We Use Collected Information
a. We use your personal data to operate, provide, develop, and improve the
products and services that we offer, including the following:
i. Registering you as a new customer;
ii. Processing your payment made on or through our platform.
iii. Processing and delivering your orders.
iv. Managing your relationship with us.
v. Enabling you to participate in promotions, competitions, and surveys.
vi. Improving our website, applications, products, and services.
vii. Recommending/advertising products or services which may be of
interest to you. 

viii. Enabling you to access certain products and services offered by our
partners and vendors.
ix. Complying with our legal obligations, including verifying your identity
where necessary.
x. Detecting fraud.
xi. To send periodic emails: We may use the email address to send User
information and updates pertaining to their order. It may also be used to
respond to their inquiries, questions, and/or other requests. If User
decides to opt-in to our mailing list, they will receive emails that may
include company news, updates, related product or service information,
etc. If at any time the User would like to unsubscribe from receiving future
emails, we include detailed unsubscribe instructions at the bottom of each
email or User may contact us via our Site.

6. Legal basis for the processing of Personal Data
We will only process your personal data where we have a legal basis to do so. The
legal basis will depend on the purposes for which we have collected and used your
personal data. In almost every case, the legal basis will be one of the following:
a. Consent: For example, where you have provided your consent to receive
certain marketing from us. You can withdraw your consent at any time,
including by clicking on the “unsubscribe” link at the bottom of any marketing
email we send you.
b. Our legitimate business interests: Where it is necessary for us to understand
our customers, promote our services, and operate effectively, provided in each
case that this is done in a legitimate way which does not unduly affect your
privacy and other rights.
c. Performance of a contract with you: This would also apply where we need
to take steps prior to entering into a contract with you. For example, where you
have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to
you.
d. Compliance with law: Where we are subject to a legal obligation and need to
use your personal data in order to comply with that obligation.
7. How We Share Your Personal Data
a. We may need to share your personal data with third parties for the following
purposes:
i. Payment processing: In order to provide effective and efficient payment
processing services to you, we may be required to provide your personal
data to third parties, including but not limited to relevant card schemes,
acquirers, and regulatory bodies.
ii. Sale of products and services: Where applicable, in order to deliver
products and services purchased on our marketplace from third parties, we
may be required to provide your personal data to such third parties.
iii. Working with third-party service providers: We engage third parties to
perform certain functions on our behalf. Examples include fulfilling orders
for products or services, delivering packages, analyzing data, providing
marketing assistance, processing payments, transmitting content, assessing
and managing credit risk, and providing customer service.
iv. Business transfers: As we continue to develop our business, we might sell
or buy other businesses or services. In such transactions, customer
information may be transferred together with other business assets.
v. Detecting fraud and abuse: We release account and other personal data
to other companies and organizations for fraud protection and credit risk
reduction, and to comply with applicable law.
b. When we share your personal data with third parties, we: 

i. require them to agree to use your data in accordance with the terms of this
Privacy Notice, our Privacy Policy and in accordance with applicable law;
ii. only permit them to process your personal data for specified purposes and
in accordance with our instructions. We do not allow our third-party
service providers to use your personal data for their own purposes.

8. How We Protect Your Information
a. We adopt appropriate data collection, storage, and processing practices and
security measures to protect against unauthorized access, alteration,
disclosure, or destruction of your personal information, username, password,
transaction information, and data stored on our Site.
9. Sharing Your Personal Information
a. We do not sell, trade, or rent Users' personal identification information to
others. We may share generic aggregated demographic information not linked
to any personal identification information regarding visitors and users with
our business partners, trusted affiliates, and advertisers for the purposes
outlined above.
10. Users Legal Rights
a. It is important that the personal data we hold about our users is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.
b. Under certain circumstances, users have rights under data protection laws in
relation to your personal data, including the right to:
i. access, correct, or erase your personal data,
ii. object to or restrict processing of your personal data,
iii. ask that we transfer your personal data to a third party, and
iv. Unsubscribe from our emails and newsletters. c. In the event that you have provided us with your personal data and you wish
to permanently delete your data from our website and other applications, you
can choose the option of having such personal data deleted. You can apply for
such data deletion by clicking on this link and following the instructions. Once
your personal data is permanently deleted, such data deletion is done subject
to applicable laws and regulations.
d. We can refuse to accede to your request where it is unreasonable or where you
have failed to provide additional information necessary to confirm your
identity.
11. Changes to This Privacy Policy
a. The Company has the discretion to update this Privacy Policy at any time.
When we do, we will revise the updated date at the bottom of this page. We
encourage Users to frequently check this page for any changes to stay informed
about how we are helping to protect the personal information we collect. You
acknowledge and agree that it is your responsibility to review this Privacy
Policy periodically and become aware of modifications.
12. Your Acceptance of These Terms
a. By using this Site, you signify your acceptance of this Privacy Policy. If you do
not agree to this Privacy Policy, please do not use our Site. Your continued use
of the Site following the posting of changes to this Privacy Policy will be
deemed your acceptance of those changes.
13. Contacting Us
a. If you have any questions about this Privacy Policy, the practices of this Site, or
your dealings with this Site, please contact us at info@lydstores.com. 

Refund Policy
1. Introduction
a. This Refund Policy governs the manner in which LYD STORES handles refunds
for products purchased through the LYD STORES website. This Refund Policy
applies to all products and services offered by the Company.
2. Refund Eligibility
a. To be eligible for a refund, the following conditions must be met:
i. The product was purchased directly from our Site.
ii. The request for a refund is made within [5] days of the original purchase
date.
iii. The product is unused, in its original packaging, and in the same condition
as when it was received.
iv. The reason for the refund request falls within our accepted refund reasons
(see "Refund Reasons" section below).

3. Refund Process
a. To request a refund, please contact our customer service team at [Contact
Email Address] with your order number and reason for the refund request. We
will review your request and respond as soon as possible.
b. If your refund request is approved, we will initiate a refund to your original
method of payment. Refunds may take seven days to process, depending on
your payment provider's policies.
4. Refund Reasons
a. We accept refund requests for the following reasons:
i. Product damaged or defective upon arrival.
ii. Incorrect product received (wrong size, color, or variant). iii. Product did not meet expectations based on product description or
advertising.
5. Non-refundable Items
a. Certain products are not eligible for refunds, including but not limited to:
i. Digital products or downloadable content.
ii. Perishable goods.
iii. Products that have been used or altered from their original condition.
6. Shipping Costs
a. Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
7. Late or Missing Refunds
a. If you haven't received a refund yet, first check your bank account or contact
your credit card company, as it may take some time before your refund is
officially posted.
b. If you've done all of this and still have not received your refund, please contact
us at [Contact Email Address].
8. Changes to This Refund Policy
a. The Company reserves the right to update or modify this Refund Policy at any time,
without prior notice. Any changes will be effective immediately upon posting on the
Site. We encourage you to review this Refund Policy periodically for any changes.
9. Contacting Us
a. If you have any questions about this Refund Policy, please contact us at
[Contact Email Address].